When it comes to customer scheduling, software choices have to be made. And it’s not a ‘one size fits all’ type of scenario. While choosing the right customer scheduling software is an important decision when it comes to your bottom line, it can also be crucial to preserving your sanity as a business owner. Customers are money in the bank. True enough. But let’s not forget that they’re people first. And yes, people CAN cause you to have nightmares.
Your unorganized crew of workers CAN produce outcomes that could equate to multitudes of unhappy customers. This will most certainly lead to a stressed out boss. And the cycle goes round and round.
Okay, so what type of business are you trying to run? Are you mobile or stationery? Do you visit your customers or do your customers come to you? Are you a doctor or a HVAC repair person? Are you 9 to 5 or 24/7 on-the-go til you drop?
What you’re going to find by asking and answering these basic questions is the answer to the big question. What type of customer scheduling software do you need to efficiently run your business in the smartest way possible.
Let’s kick off with this simple explanation of what a decent service scheduling software is designed to do for you. The basic rule of thumb with any service scheduling software is that it should make you more money, should alleviate the stress of your work day, and it should demonstrate a level of efficiency that makes everyone happy. This includes your customers. Service scheduling software in it’s early stages was designed to simply get you away from that pinup calendar that used to hang at the side of your messy desk. Today it’s gotten much deeper than that.
Service scheduling software for mobile companies (companies that visit customer locations) should factor in a few basics. How many technicians have you got circling the map and in how broad a geographic region. Are you in a scalable situation with your service scheduling software? By this I mean does your software factor in enough of the right details (geographic service region in comparison to drivers) so that as you grow it’s simple enough just to add more routes as you add new drivers?
If none of these questions sound relevant to you in the slightest, chances are there are a million other solutions that will suit you just fine.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Routezilla Software Corp.