Repeat customers are qualified leads. They are yours to lose. Most small business owners don’t feel they have the time to keep up with past customers. Even getting a Christmas card delivered can be a chore that just never makes it to the peak of the priority pile.
So how does one keep in good contact with past customers? If you’re problem is that you’re too lazy to keep in touch then I suggest you resort to some lazy ways of getting it done. You know; the ‘Set it and forget it’ type methods.
Yes there are softwares available that will maintain your customer correspondence. You need only enter it once into the system, set up a few protocol rules and calendar timers and Presto! You have set it and, chances are, within a few months you will most certainly forget it.
Merry Christmas! J
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
“The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up.”
Robert Ducharme,CEO
Routezilla Software Corp.