On-demand home service was not too long ago something that was viewed as a luxury expense. It is now the norm. People want everything at their fingertips and they want it right now. Whoever gets it to them the fastest and with the fewest boundaries wins the race for the almighty dollar.
The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021. Do you have the workflow methods in place to keep up?
Trends are moving towards convenience. Offering high quality convenience to your customers comes at a price. Customer care / paying great attention to the needs of your customer can cripple you if you’re not using a scalable method of customer service. It is here that we turn our attention over to the world of automation.
Almost everything can be automated these days. Scheduling, customer service, correspondence. You name it. And do you know what. Your customers don’t mind that. They don’t need to talk to a real live human being. They just want the goods. And they want them now.
Robert Ducharme is CEO of Routezilla, a one-of-a-kind Geography driven customer scheduling software that is designed for service companies who must visit customer locations and need to deliver top notch customer service. By asking the right questions of your customers Routezilla is able to offer fully automated customer service to your customers.
Routezilla Software Corp.