New system consultation
Security, smart-home, and AV installations often begin with a free qualified consultation.
Route security, smart-home and AV appointments by geography.
Group locksmith calls, alarm installs, smart-home consultations, AV service and cable appointments into tighter technician routes.
Book a Security & Smart Home Demo
Typical Security, Smart Home & AV booking model
Free system consultations · Paid troubleshooting and urgent service
Policies vary by company and market. Routezilla sends each customer into the correct visit type before showing availability.
The average customer journeyOften free Usually paid
Typical customer booking flow for Security, Smart Home & AV
01
Choose security, access, smart-home, AV, or locksmith service
02
Enter address, current system, devices, issue, and urgency
03
See times for the right skill, territory, and visit length
04
Technician installs, diagnoses, or scopes the system
Troubleshooting or urgent service
Existing-system diagnostics, locksmith calls, and urgent visits typically include a service charge.
Where Routezilla fits
Turn intake into a route-aware booking
Routezilla applies service rules, geography, duration, capacity, and estimate policy when the customer is ready to choose an appointment.
- Match specialized technicians before booking
- Protect urgent fixed arrivals
- Route consultations separately from repairs
- Let AI identify devices and symptoms first
AI agent handoff
The agent qualifies. Routezilla books.
A voice or chat agent can handle the first questions, then share the correct Routezilla booking link by text, email, or chat.
Customer
We want cameras, a video doorbell, and smart locks.
AI agent
I’ll confirm the property, device count, wiring, and priorities, then share the Routezilla consultation link.
↗ Open the qualified Routezilla booking link