Terms of Service

1. Privacy

Use of the Services is also subject to Routezilla’s Privacy Policy, which describes how personal information is collected, used, disclosed and protected.

2. Registration data and account security

Users must provide accurate and current registration information, protect passwords and authentication credentials, maintain authorized-user access, promptly update account information, and accept responsibility for activity and charges associated with their accounts. Subscribers are responsible for staff and other persons they authorize to access the Services.

3. Fees, subscriptions, usage and taxes

Fees, booking or usage limits, add-ons, billing cycles and other charges are described in the applicable plan, order or offer and may change on notice as permitted by law. Subscribers are responsible for applicable taxes. Unless an applicable order states otherwise, subscriptions may renew until cancelled. Enterprise, franchise, agency and negotiated arrangements may be governed by additional written terms.

4. Ownership, content and trademarks

Routezilla and its licensors own the Services, software, designs, documentation, trademarks and Routezilla-provided content. Users retain ownership of their User Content. Routezilla receives only the rights reasonably necessary to host, process, transmit, display, adapt and otherwise use User Content to operate, support, secure and improve the Services and to carry out User instructions.

5. User Content and Subscriber responsibilities

Users represent that they have the rights and permissions necessary for information they submit or connect to Routezilla. Subscribers are responsible for their booking rules, service areas, staff permissions, customer communications and lawful handling of Customer information. Subscribers must maintain appropriate backups of information they are independently required to retain.

6. Limited license to use Routezilla

Subject to these Terms and payment of applicable fees, Routezilla grants authorized Users a limited, revocable, non-exclusive and non-transferable right to access and use the Services for their intended business purposes. Except where expressly permitted, Users may not copy, resell, sublicense, scrape, reverse engineer, circumvent security, interfere with operation, or use Routezilla intellectual property outside the Services.

7. APIs, integrations, AI and third-party services

The Services may connect with APIs, calendars, Google Business Profile, websites, CRMs, payment processors, mapping services, automation platforms, AI systems and other third-party products. Users authorize Routezilla to exchange information with enabled integrations as necessary to provide requested functionality. Third-party services are governed by their own terms, availability and privacy practices, and Routezilla is not responsible for third-party acts, omissions or service changes.

8. Acceptable use and interactive areas

Users may not use the Services to violate law or third-party rights; distribute malware; compromise security; impersonate others; submit unlawful, defamatory, infringing, abusive or fraudulent content; harvest information without authority; send unlawful or unsolicited communications; or interfere with other Users. Public or interactive areas, if offered, are used at the User’s risk, and Routezilla may moderate or remove content and suspend abusive activity.

9. Reliability and security

Routezilla uses commercially reasonable efforts to operate a reliable and secure service, but Internet, hosting, mapping, calendar, communications and third-party systems can fail or become unavailable. No service can guarantee uninterrupted operation or perfect security. Users are responsible for deciding whether the Services are suitable for their operational requirements and for maintaining reasonable business-continuity procedures.

10. Third-party materials, links and promotions

Links, integrations, advertisements, offers and third-party content may be provided for convenience. Routezilla does not control or endorse third-party products merely by making them accessible and is not responsible for transactions or relationships between Users and third parties.

11. Changes to the Services

Routezilla may add, modify, limit, suspend or discontinue features, integrations or portions of the Services as products and technology evolve. Routezilla may also impose reasonable usage or technical limits and may provide notice when a change materially affects paid Services where required by an applicable agreement or law.

12. Warranty disclaimer

To the maximum extent permitted by applicable law, the Site, Application, Content, integrations and Services are provided on an “as is” and “as available” basis. Routezilla disclaims warranties not expressly stated in an applicable written agreement, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and does not warrant that the Services will be uninterrupted, error-free or meet every business requirement.

13. Limitation of liability and indemnity

To the maximum extent permitted by law, Routezilla and its affiliates, officers, directors, employees, contractors, vendors and partners will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, revenue, goodwill, business opportunities or data, arising from use or inability to use the Services. Except where a separate written agreement provides otherwise or applicable law prohibits the limitation, Routezilla’s aggregate liability relating to the Services will not exceed amounts paid by the claimant for the affected Services during the three months preceding the event giving rise to the claim. Users agree to indemnify Routezilla from third-party claims arising from their unlawful use, User Content, Subscriber-configured practices, or violation of third-party rights, subject to applicable law.

14. Communications and feedback

Routezilla may provide operational and legal notices through email, account interfaces, the Site or other reasonable channels. Product ideas, suggestions and feedback may be used by Routezilla without restriction or compensation, provided Routezilla does not acquire ownership of confidential User Content merely because feedback is provided.

15. Governing law and disputes

Unless another written agreement or mandatory law requires otherwise, these Terms and disputes relating to the Services are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The parties agree to the dispute forum and procedures permitted by applicable law and any controlling written agreement. Any arbitration or class-action waiver from prior Routezilla terms should be reviewed by legal counsel before being relied upon in a specific jurisdiction.

16. Suspension and termination

Routezilla may suspend or terminate access for non-payment, security threats, unlawful or abusive use, material breach, or when necessary to protect the Services or others. Users may terminate in accordance with their subscription or order terms. Following termination, active access may cease and User Content may be deleted or retained in accordance with the Privacy Policy, legal obligations, backup practices and legitimate recordkeeping requirements.

17. Inactive accounts and data

Routezilla may deactivate accounts that remain inactive for an extended period, subject to applicable plan terms and reasonable notice where appropriate. Deactivation does not necessarily mean immediate deletion. Information may remain in storage or connected business records as described in the Privacy Policy.

18. Miscellaneous

If a provision is unenforceable, the remaining provisions continue in effect. Routezilla may assign its rights and obligations in connection with a merger, financing, reorganization, sale or transfer of the business or Services. Users may not assign their agreement without permission except where applicable law provides otherwise. These Terms, the Privacy Policy, applicable orders and any expressly incorporated agreements form the agreement governing the Services and supersede prior terms on the same subject.

19. Questions and notices

Questions regarding these Terms may be sent to Routezilla Software Corporation at info@routezilla.com.